Deleting your account is permanent and cannot be undone or restored once completed. Deleting your account does not cancel an active subscription. If you have a Premium subscription, cancel it separately first, or you will continue to be billed by Apple or Google even after your account is deleted.
Cancel your subscription first
Cognein subscriptions are billed and managed entirely by Apple or Google, and only they can cancel a subscription or issue a refund — we do not have the ability to do either on our systems. Deleting your Cognein account stops the app from working, but it will not stop billing on its own.
- iPhone / iPad: Open Settings → tap your name → Subscriptions → select Cognein → Cancel Subscription. See Apple's subscription help page for details.
- Android: Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select Cognein → Cancel subscription. See Google's subscription help page for details.
Canceling stops future renewals but does not refund the current billing period. Refunds are handled solely by Apple or Google under their own refund policies.
Delete from within the app (recommended)
Open the Cognein app, sign in, then go to Profile → Settings → Delete Account. Type "delete" to confirm and tap Delete my account. Deletion completes immediately.
If you no longer have the app installed
Email cognein@outlook.com from the email address associated with your Cognein account and request account deletion. We will verify your identity and complete the deletion within 30 days. This does not cancel a subscription — see above.
What is deleted
Deleting your account permanently removes:
- Your account and all personal data
- All your learning progress
- All your achievements and certificates
- All your posts and comments
Deleting your account does not cancel an active subscription — cancel it separately as described above to stop future billing.
What may be retained
We may retain a minimal record of the deletion request and transaction records required for legal, tax, or fraud-prevention purposes, for the period required by applicable law. This retained data is not used to provide you the Service and is not linked back to your deleted account profile.
Questions
See our Privacy Policy, our Terms of Service, or contact cognein@outlook.com.